FAQs

Q: How does MVM Moving charge for services?

MVM is an hourly rate moving company. Billing starts when we leave our warehouse and ends when we return. You’ll be charged for the actual hours worked, including drive time, rounded to the nearest quarter of an hour.

Q: What payment methods do you accept?

• Cash: Always accepted. Required for last-minute moves or certain out-of-town jobs.
• Credit/Debit Cards: Accepted with a 3% processing fee.
• Checks: Accepted in most cases, but not for moves involving storage facilities, PODs, or trailers not owned by MVM.

Q: Do you provide estimates?

Yes, we provide estimates based on the details you provide to your move coordinator. Estimates include time, crew size, and equipment required. Any undisclosed services or changes may impact the final cost.

Q: Do you sell moving supplies?

Yes, MVM offers a variety of supplies, including:

• Heavy-duty boxes
• Packing paper
• Commercial-grade tape and tape guns
• Wardrobe boxes
• Mattress bags
• Plastic wrap
• TV boxes and more!

Specialty materials are available upon request

Q: How far in advance should I schedule my move?

We recommend booking as early as possible. During summer, our schedule fills up 2–4 weeks in advance, and 1–2 weeks in winter. Fridays and Saturdays are the busiest, so plan accordingly.

Q: Can MVM accommodate last-minute moves?

Yes, depending on availability. Contact us to check our schedule.

Q: Does MVM handle large or specialty items like pianos or safes?

Yes, we move specialty items such as pianos, gun safes, antiques, and gym equipment. Mention these items during your estimate for appropriate staffing and equipment.

Q: Can you disassemble and reassemble furniture?

Yes, we provide disassembly and reassembly services for most household and office furniture, including beds, desks, and appliances.

Q: Can MVM move gym equipment?

Yes, we disassemble and reassemble most gym equipment. However, for complex machines (e.g., Peloton bikes or cable systems), we recommend using a manufacturer-approved specialist.

Q: How does MVM protect my floors and walls?

We use heavy-duty canvas or neoprene runners and door jamb pads to protect floors and woodwork. For additional protection (e.g., plastic floor covers), simply inform your move coordinator.

Q: What happens if something is damaged during the move?

MVM offers multiple levels of cargo coverage:

1. Minimal Reimbursement Coverage
2. Full Value Replacement Coverage

Choose the option that best suits your needs prior to your move.

Q: How can I save money on my move?

• Pack Yourself: Reduce labor costs by packing on your own.
• Declutter: Get rid of items you no longer need.
• Sell Unwanted Items: Earn extra money by selling items before your move.

Q: Should I empty my furniture drawers?

• Dressers/Chests: You can leave clothing inside. Remove heavy or fragile items like books or jewelry.
• Large Wardrobes/Armoires: These should be emptied.
• Filing Cabinets: Lock and leave standard two-drawer cabinets filled. Empty larger or fireproof cabinets.

Q: How can I ensure my move goes smoothly?

• Pack and label all items ahead of time.
• Clear pathways and parking spaces at both locations.
• Have a clear plan for item placement at your new residence.
• Avoid adding items to the load during the move.

Q: Is MVM Moving licensed and insured?
Yes, MVM is fully licensed and insured for both interstate and intrastate moves. Our licensing information is as follows:

• USDOT: 1444491
• MC: 545936

Any further questions or requests for information regarding the status of our licensing and insurance can be directed to info@mvmmoving.com. You can also verify our safety and license information through our Company Snapshot on the Federal Motor Carrier Safety Administration.

Q: What’s the best time of year to move?

Spring and fall offer milder weather, making them ideal times to move. However, MVM Moving operates year-round, and we can assist you no matter the season.

Q: What if there’s bad weather on moving day?

We work through most weather conditions. In heavy rain, our crew may pause for safety reasons. In severe snow or ice, start times may be delayed or moves may be rescheduled until roads are safe. We will give you as much notice as possible if rescheduling is needed. Please also consider that excessively hot weather may require short breaks for crew safety,

Q: Are there items I should transport myself?

We recommend moving the following items on your own:

• Personal identification (e.g., driver’s licenses, passports)
• Important legal documents
• Medications
• Jewelry and valuables
• Pets
• Technology backups
• Firearms
• Perishable or flammable items

Q: How do I start planning my move?

Contact MVM Moving for a free consultation. Our estimators will assess your needs over the phone or visit you in person to provide a no-obligation quote.